Frequently Asked Questions


  • What is HyperCharts?

HyperCharts is a Internet based electronic medical records provider. More information on just what HyperChart is can be found here

  • How is HyperCharts different than other electronic medical record systems?

Most electronic medical record systems are distributed via software which has to be purchased, installed, and maintained on a local PC or network.  HyperCharts is none of these.  HyperCharts is a provider of electronic medical records.  Meaning, we use the World Wide Web as the means for you to access your secured patient records with your Internet browser.  

  • Can I use HyperCharts anywhere?

Absolutely.  You can access HyperCharts from any computer that has a connection to the Internet.

  • Why is HyperCharts universally accessible?

HyperCharts is a site on the World Wide Web.   It is accessible via any Web browser from anywhere around the world, from any type of computer system, at any hour.

  • How will my transcriptionist use HyperCharts?

Transcriptionists can enter information into HyperCharts without accessing actual patient data. We can use XML formatted text uploads to interface with the HyperCharts system. Display templates can be customized for your particular practice, and we can even set up only dictation entry.


  • Are my log-ins secure?

All HyperCharts sessions are encrypted. Your password, as well as all information related to you, your accounts, and patient files employ the strongest forms of cryptography that are commercially available for use over the Internet.

  • How do I know if my HyperCharts session is encrypted?

    You can determine if you are in a secure session by looking for the following icons in the status bar of your respective browser:

    Browser Secure Unsecure
    Netscape Communicator 4.0*
    Microsoft Internet Explorer (any version)* No icon

    * Different web browsers display these icons in different areas of their windows. All browsers offer information on the level of security they provide.

  • What's the difference between domestic-grade encryption and international-grade encryption?

    Domestic-grade encryption provides more powerful encoding than international-grade encryption by a power of 88 (that's 288).

    40-bit encryption means there are 240 possible keys that could fit into the lock that holds your account information but only one that works for each HyperCharts session. There are billions of possible keys that could potentially get to your account information -- but only one that works each time you log-on over the Internet.

    128-bit encryption means there are 2128 (try it on your calculator) possible keys that could fit into the lock that holds your account information, but only one that works for each HyperCharts session. This level of encryption is so powerful that the U.S. government lists this encryption as a federal munitions which means browsers that offer it can only be used by citizens and permanent residents of the United States and citizens of Canada, and it can only be downloaded to locations in the United States or Canada.

  • What type of encryption do I need?

    We encourage you to use 128-bit encryption if possible (also called "domestic" or "U.S." grade encryption)- though if you travel overseas you may want 40-bit access as well. All newer browsers support 128-bit encryption by default. If you use an older browser (IE 4.x or Netscape 4.x or older) you may want to update anyway.


Browser FAQ

  • What capabilities does my browser need to allow me to use HyperCharts?

Your browser must support SSL (Secure Socket Layer) protocol. Most popular browsers support this security feature. We require this to maintain our high security level.

  • Can I use a browser not on your list for HyperCharts?

You may use other browsers, as long as they are SSL compliant. You should be aware that they may not be as secure as the ones we recommend. In addition, if you use a beta browser you should know that updates may accidentally change its security functions. Unless specific problems are noted in Betas, we do not disable them, but bugs may be present. We encourage you to use stable, well-tested versions of browsers.

  • Does HyperCharts provide security surveillance?

    The HyperSoft, Inc security team constantly monitors our systems.  We make sure your accounts are safe and secure. HyperSoft, Inc. retains the right to create and maintain logs of all activity in our system. However, we only do this in order to trace a problem or in case of a suspected security breach.


Technical FAQ

  • Can I use HyperCharts on my network?

Absolutely.  If your network is providing Internet connections to its users, then HyperCharts will work wherever the Internet is running. 

  • What if I have problems using HyperCharts?

No problem!  HyperCharts has a dedicated staff of Technical Support Representatives.  We also monitor our email for any questions you may have.

You can email us at or visit the Help Page for more information.

  • What type of architecture is HyperCharts built upon?

HyperCharts is built upon an open-architecture environment using XML, HTML, Java applets and servlets, and CORBA. HyperCharts is scaleable, highly-secure, and supports high-volume mission-critical transactions.

  • How can I improve my printing using a browser?

    Browsers are great at presenting text and graphics easily, but when it comes to actually printing a paper copy of that nifty webpage, sometimes what you see is not what you get. Browser printing is still in it's infant stage, and sometimes it takes a little know-how to get a decent printed copy from the Web. Here's a few things we have found that helps to better reproduce on paper the magic of the Web...

    • Microsoft Internet Explorer tips :
      • Reduce font size to "small" in order to get as much text as possible on a page.
        At the top of the browser window, click "View". A submenu will pop out and you should highlight "Fonts", then highlight "Small" to make the font size as small as possible. Sometimes the big font size that looks good on your monitor screen (especially laptops) can be way too big for the printed page.
      • You can customize your page setup to show date/time/page number/etc. on printed copies, as well as shrink your margins to allow more text per page.
        Go to the menubar at the top of the browser window and click on "File". In the submenu that pops down, click "Page Setup..." and you will see where you can specify the paper size, orientation and margins. Set these to your liking, remembering that the smaller the margins, the more text that will fit on the printed page.

        At the bottom of this submenu is another button labeled "Headers and Footers". Clicking on it will bring up another submenu where you can specify what headers and footers you want. Click the "?" button at the top right of this submenu to see your choices and what to type in the fields to get them on the printed page. Choose the ones you want and click "OK" when you're done.

    • Netscape Navigator tips:
      • Reduce font size in order to get as much text as possible on a page.
        To change your font and font size, look at the top of the browser window and click "Options". On the submenu that pops out, click "General Preferences...". On the submenu that appears in the middle of your screen, click on the tab near the top labeled "Fonts".

        You will now see two buttons to the right of that submenu labeled "Choose Font...". The top one is to change the proportional font (the text ON the page) and the bottom one is to change the fixed font (the text inside of input fields). When you click one of them you will be shown all the choices available for that font type (the names of available fonts, styles, sizes, and a sample of it). Choose a font that looks good to you (you can see a sample of it as you choose in the window towards the middle right of the screen). Usually a good choice is a font size between 8-10 points. You want to choose the smallest font that is still legible so you can see as much as possible on each screen. When you're done choosing, keep clicking the "OK" buttons until you're back to the web page you were viewing and all the submenus are gone.

        Voila! You should see the font you chose in the size you chose on all your pages from now on unless the website designer has coded it to be viewed in another font.

      • You can customize your page setup to show date/time/page of page on printed copies, as well as shrink your margins to fit more text per page.
        You can customize your page setup to show date/time/page number/etc. on printed copies. Go to the menubar at the top of the browser window and click on "File". In the submenu that pops down, click "Page Setup...". You will see a subwindow pop up in the middle of your screen. Set the options like you want them and click the "OK" button at the bottom of the subwindow to go back to your pages. These settings only apply to printed pages.
      • Don't try to immediately print from framed pages because you will not be able to print the whole onscreen frame.
        When a framed page first loads, the "Print" button is grayed out and cannot be used. You must click inside the frame window that you want to print and the "Print" button will become selectable and you can print the frame windows that you click on one at a time. Eventually you will be able to separately print all the subwindows contained in the frame.

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